Delivery and Returns Policy

Delivery Policy

SCOUTS South Africa delivers within South Africa, either door-to-door or pick-up at Cape Town Scout shop, Johannesburg Scout shop and Durban Scout shop, depending on the option you choose.

During the checkout process, you will determine your delivery method, SCOUTS South Africa will determine the cost for your delivery option based on your address and postal code. For South African orders, irrespective of whether you select door to door delivery, or door to Scout shop delivery, SCOUTS South Africa will deliver within 7 working days depending on where you live. Working days are defined to be Mondays to Fridays excluding public holidays.

Should you have any queries regarding your delivery options, please call 0860 726887 or email shop@scouts.org.za.

Late Delivery

The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not be delivered within the agreed delivery period as specified in the SCOUTS South Africa terms and conditions. The product(s) in question must be returned to one of the SCOUTS South Africa shops in their original state, including all labels. Any such cancellation must be done by via the SCOUTS South Africa call centre by either calling 0860 726887 or emailing shop@scouts.org.za. SCOUTS South Africa will then refund you.

Stock shortages

Should a product you have ordered be:

  1. temporarily unavailable, SCOUTS South Africa will notify you thereof as well as the anticipated delay in delivery and, unless you agree to wait for such longer period for delivery, or accept delivery of another product instead, SCOUTS South Africa will issue a refund in respect of that product to you;
  2. permanently unavailable, SCOUTS South Africa will notify you and, unless you agree to accept another product instead, SCOUTS South Africa will issue a refund in respect of that product to you. 

Non-defective products (your right to return)

  1. You are entitled to return any purchase concluded on SCOUTS South Africa Online Shop within 14 days of the product(s) being delivered. In order to obtain a purchase price refund, the product(s) being returned must be returned to one of the SCOUTS South Africa shops in accordance with the return procedure set out in clause 7 below.
  2. Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging and do not wear the product.
  3. If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging or try the product on at all. Please promptly contact the SCOUTS South Africa call centre on 0860 726887 or email shop@scouts.org.za to notify SCOUTS South Africa thereof, so that we can resolve the mistake by arranging to collect such product from you and deliver the correct product to you as quickly as possible.

Defective products

General warranty:

If, within 6 months after delivery of a product to you:

You find that the product is defective/faulty, unsuitable for the purpose generally intended (or otherwise expressly indicated by SCOUTS South Africa at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) (“defective”); and – you arrange to return such product to SCOUTS South Africa for inspection in accordance with the returns procedure in clause 7 below, and the product is subsequently found to indeed be defective, you are entitled to either –

(a) be fully refunded, or (b) have the product repaired or replaced at SCOUTS South Africa expense

If the product is found NOT to be defective, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having such product returned to SCOUTS South Africa and then redelivered to you.

When is a product defective? Please note: the following are examples of things which will NOT be regarded as defects and will NOT entitle you to any repair, replacement or refund under the general warranty above: faults resulting from normal wear and tear; damage arising from incorrect usage of the product.

Supplier’s warranty:

Certain products may come with a supplier’s guarantee. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wider-ranging guarantee other than the one shown on such product listing.

Exclusions

You may not under any circumstances return the following:

    1. Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by SCOUTS South Africa.

Return procedure to be followed

Pack item into box

Pack the item(s) in their original packaging into a box to protect the items you are returning.

Visit your nearest Scout Shop

Drop off the parcel

You must take the package to a Scout Shop of your choice:
Cape Town

Shop 37/38 Riverside Mall

Cnr Main and Belmont Road

Rondebosch

Cape Town
Tel. 0860 726 887

Durban

19 Earl Haig Road

Rose Glen

Durban

4000

Tel. 031 207 5738

Johannesburg

3 Glen Road, Cnr Junction Road

Bramley

Johannesburg

2090

Refund

You will be refunded on return of the item and you will be refunded back to the form of payment you used to pay for the order (either Cash or Credit Card), unless you specified that you want exchange.

  1. Processing of credits and refunds

Should you be entitled to a refund for any reason, such refund shall either be effected on the credit card used to purchase the product, or be returned in cash on return of the item if payment was done via Electronic Funds Transfer, having been cleared by SCOUTS South Africa quality checking.

If you bought a sale item and want to return the item, the reduced price will be paid back to you and not the full price.

If you want to return an item that you paid the full amount for but is now on sale the amount of the reduced price will be paid back.

  1. Fraud Prevention

SCOUTS South Africa reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely, with notice given to you. SCOUTS South Africa will be responsible for returning funds for the cancelled portion of the order to you only if you have already paid such funds